Refund policy

BloomCraft adheres to a standardized and customer-friendly return and refund policy. All return and refund behaviors comply with international e-commerce consumer protection rules to protect the legitimate rights and interests of every customer.

1 Return Eligibility & Time Limit

Customers can apply for return or refund within30 calendar days from the date of receiving the goods. The returned products must be unused, unwashed, undamaged, with original packaging, labels, and complete accessories, and can be resold normally.

2 Applicable Scenarios for Returns & Refunds

- Product quality problems: defective, damaged, broken, or inconsistent with product description.

- Wrong or missing goods: the received product model, quantity is inconsistent with the order.

- Customer personal reasons: dislike, inappropriate purchase, or mismatched usage needs (products must keep intact).

3 Non-Returnable Situations

- Products that have been used, worn, artificially damaged, or lost original packaging and accessories.

- Products damaged due to improper customer operation, storage, or human factors.

- Discount clearance products, customized products, and gift cards are not supported for return unless there is a quality defect.

4 Return Shipping Fee Rules

- If the return is caused by our product quality problem, wrong delivery, or missing goods, we will bear the return shipping fee and provide full refund.

- If the return is due to customer personal reasons, the return shipping fee shall be borne by the customer, and the original shipping fee paid for the order is non-refundable.

5 Refund Processing Time

After we receive and inspect the returned goods and confirm that they meet the return conditions, we will process the refund within 3–7 business days. The refund will be returned to your original payment account. The specific arrival time depends on the processing cycle of your payment platform.

6 Defective Product Solution

For products with confirmed quality defects, customers can choose free return and full refund, or free re-delivery of new products. We will properly solve all after-sales quality problems for customers.